Shipping & Return

Local Shipping

    Shipping within Hong Kong is free for orders over HK$600 or at a flat rate charge of HK$30 for orders under HK$600. All Hong Kong orders will be delivered by SF Express and normally will be received within 2-4 business days. You may also pick up the order at Mini Closet's office. 

International Shipping

    All international orders will be shipped from Hong Kong and normally will be received within 7-14 days. Kindly note that there may be shipping delays for international orders due to limited international flight schedules. We use a variety of carriers with tracking.

    For China, Macao, Japan, Korea, Philippines, Singapore, Thai, Indonesia and Malaysia orders, we offer a flat rate of HK$150. For Taiwan orders, we offer a flat rate of HK$200. For United States, United Kingdom, Germany, France, Spain, Netherlands and Australia orders, we offer a flat rate of HK$300. For other international orders, please contact us to check the shipping cost before placing an order.


    Please note that import fees for your order are not included with our shipping fees and extra charges may be incurred by your local authorities.

 

Return & Exchange

    If you are not satisfied with your order, please send an email to hello@minicloset-hk.com within 7 days after received the order to arrange a return. Kindly indicate the reason for returning the item at the e-mail. After that, please drop off your returns at our office or mail it to the designated SF Express store. 

    After we receive your package, we will verify the items and process a refund via Mini Coins (valid for 12 months from the date of issue) within 7 business days. To be eligible for Mini Coins refund, all items must be in the same condition as you received them. 

    According to the safety and health problems of kids, all personal undergarments (swimwear/socks etc.) are excluded from our Return & Exchange Policy.  Therefore, please read carefully before your purchase. If you have any questions about the product itself or the size of the product, feel free to ask us before purchasing.

 

Contact

      If you have any questions, please contact us at hello@minicloset-hk.com.

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